Updated Safety Guidelines
We follow CDC guidelines and local directives to wear face coverings. We also encourage all guests to keep a safe distance between families, and we remain focused on maintaining the highest cleanliness and sanitization standards.
Here are the latest safety updates for your visit.
State of Illinois Government requires masks in all indoor places for vaccinated and unvaccinated.
We do not require proof of vaccinations
We encourage all guests to keep a safe distance between families
We remain focused on maintaining the highest cleanliness and sanitization standards
Each guest must confirm the following before visiting:
You are not feeling sick or experiencing flu-like symptoms such as Fever and/or
Shortness of breath or difficulty breathing
New loss of taste or smell
You have not been in contact with someone with known or suspected COVID-19 symptoms
You are not under any self-quarantine orders
If you cannot confirm all of the above, you must refrain from visiting.
We ask that all guests continue to comply with the following:
Face covering guidelines
Face coverings are required for all guests while indoors per State mandate
Wash hands often
Wash your hands with soap and water for at least 20 seconds.
We encourage all guests to keep a safe distance between their family and others.
Avoid contact with people who are sick
Hand sanitizer available
Hand sanitizer will be available for use all around the facility.
Follow Team Member direction
Please follow directions from our team members and have patience as we work through these new operational procedures.
Please note the CDC advises that older adults and people of any age who have serious underlying medical conditions might be at higher risk for severe illness from COVID-19. Guests should evaluate their risk in determining whether to attend. People who show no symptoms can spread COVID-19 if they are infected, any interaction with the general public poses an elevated risk of being exposed to COVID-19, and we cannot guarantee that you will not be exposed during your visit.
We appreciate your cooperation during this unprecedented time.
WALK INS | RESERVATIONS
Reservations are available but not required. You can come in at any time during our regular hours.
MASKS ARE REQUIRED
FOR EVERYONE REGARDLESS OF VACCINATION STATUS
Our team is wearing masks and requires all guests over the age of 2 to do the same
We’ve upgraded our filters in the air conditioning/ heating system and contracted a strictier replacement schedule. We have also added an additional HVAC unit at our Naperville location. (Mount Prospect already has two new units). Per the health department's, recommendation HVAC dumpers are set for more fresh airflow allowance.
EVERYDAY CLEANING and SAFETY CHECK. We are wiping heavily touch areas during the play days. Daily, we use revolutionary electrostatic spraying equipment to sanitize even the hard-to-reach areas. After we close our doors to the public, our staff cleans and sanitizes every surface in the play area including all seating, balls, blocks, and our large play structure. We then vacuum all carpets and mop all the floors. Before we open to the public the following day we do a safety check of the play structure and play areas. We appreciate your patience while we perform this extra step to keep everyone safe.
CLEANING AND SAFETY CHECK
During the closure, we invested heavily in updating our facilities. In Naperville, we installed a second rooftop HVAC unit, reupholstered parts of our play structure, remodeled check-in and café counters for improved social distancing, replaced carpets, repainted and upgraded the ball blasting arena. We added canon and a floating table in the ball-blasting arena. Pedal tractor area has pretended play police station. In the toddler area, we installed a new climbing wall and replaced soft floors. Mt. Prospect has upgraded air filters, remodeled check-in for improved social distancing, added crowd control posts, and gates. Both locations have additional hand sanitizer stations, signage, new electrostatic sanitization equipment. Additional remodeling, painting, resurfacing are still in progress.
When you check-in at the counter, staff are visually observing both adults and children. If signs of illness are present staff may request that you or your child’s temperature be taken. If you or your child are ill, please stay home and come visit us another time. No guest with body temperature of 100F or higher will be allowed in.
Ball Factory has a wellness screening program for our team members according to best practices posted on the DCEO website.
We are doing everything we can think of to make Ball Factory a place where you and your family can enjoy the active fun you’ve come to expect. If you have any concerns, ideas, or suggestions, please contact us to send them directly to our owners for consideration.
For the time being, we will continue to have shorter opening hours to allow for private play sessions at 3:30 PM Monday, Tuesdays, and private parties at 6:30 PM Friday and Sunday.
We are closed Wednesdays for additional maintenance.
NEW HOURS OF OPERATIONS
Our Play Area is designed for kids to enjoy multiple play styles. However, during this time, we removed all smaller balls that may not be practical to sanitize quickly. This includes the toddler ball pit and big kids ball pit. We have added large balls in the areas. Ball blasting balls and big blocks, as well as all other equipment, is sanitized with the use of an electrostatic sprayer that is able to reach all around them and ensure even application and increased coverage.
PLAY AREA CHANGES
Besides new safety guidelines, we have added a number of new digital services. Online waivers, Open Play Reservations, Online party booking, Touchless checkouts, and more.