We encourage all guests to keep a safe distance between families
We remain focused on maintaining the highest cleanliness and sanitization standards
Hand sanitizer will be available for use all around the facility.
Please wash your hands often
If you are feeling sick please reschedule your playtime
WALK INS | RESERVATIONS
Reservations are available and encouraged, but not required. You can come in at any time during our regular hours.
We’ve upgraded our filters in the air conditioning/ heating system and contracted a stricter replacement schedule. HVAC dampers/economizers are set for more fresh airflow allowance.
We are closed every Wednesday, in order to be able to keep our facilities updated. We change the upholstery of play equipment as needed. Carpet, tile replacements, repainting, and touch-ups, it is all done when we are closed. More upgrades are coming...
We are doing everything we can think of to make Ball Factory a place where you and your family can enjoy the active fun you’ve come to expect. If you have any concerns, ideas, or suggestions, please contact us to send them directly to our owners for consideration.
PLAY AREA CHANGES
Our Play Area is designed for kids to enjoy multiple play styles. However, during this time, we removed all smaller balls that may not be practical to sanitize quickly. This includes the toddler ball pit and big kids ball pit. We have added large balls in the areas. Ball blasting balls and big blocks, as well as all other equipment, is sanitized with the use of an electrostatic sprayer that is able to reach all around them and ensure even application and increased coverage.
Ball Factory does not require the team or guests to wear masks.
CLEANING AND SAFETY CHECK
EVERY DAY CLEANING and SAFETY CHECK. We are wiping heavily touched areas during the play days. Daily, we use revolutionary electrostatic spraying equipment to sanitize even the hard-to-reach areas. After we close our doors to the public, our team cleans and sanitizes every surface in the play area including all seating, balls, blocks, and our large play structure. We vacuum all carpets and mop all the floors regularly. Before we open to the public the following day we do safety checks and perform additional cleaning tasks. Deep cleaning schedules are very strict. We want you to experience clean air right when you walk in. Social reviews verify our commitment. We appreciate your patience while we perform this extra step to keep everyone safe.
When you check-in at the counter, staff are visually observing both adults and children. If signs of illness are present staff may request that you reschedule your playtime. If you or your child are ill, please stay home and come visit us another time.
Ball Factory has a wellness screening program for our team members. If a team member is unwell they stay home.
Besides new safety guidelines, we have added a number of new digital services. Online waivers, Open Play Reservations, Online party booking, Touchless checkouts, and more.
NEW HOURS OF OPERATIONS
For the time being, we will continue to have shorter opening hours to allow for private play sessions at 3:30 PM Mondays, Tuesdays, and Thursdays, and private events at 6:30 PM Fridays, Saturdays, and Sundays.
We are closed Wednesdays for additional maintenance.