WALK INS | RESERVATIONS
Reservations are available but not required. You can come in at any time of our regular hours.
NON-VACCINATED GUESTS- masks encouraged
KIDS - mask recommended
TEAM - masks required
All guidelines are based on CDC and DCEO Guidelines and may be changed at any time.
We’ve upgraded our filters in the air conditioning/ heating system and contracted a strictier replacement schedule. We have also added an additional HVAC unit at our Naperville location. (Mount Prospect already has two new units). Per the health department's, recommendation HVAC dumpers are set for more fresh airflow allowance.
EVERYDAY CLEANING and SAFETY CHECK. We are wiping heavily touch areas during the play days. We close individual play areas throughout the day for 15 minutes for sanitation. We appreciate your patience while we perform this extra step to keep everyone safe. We use revolutionary electrostatic spraying equipment to sanitize even the hard-to-reach areas. On a daily basis after we have close our doors to the public, our staff cleans and sanitizes every surface in the play area including all seating, balls, blocks, and our large play structure. We then vacuum all carpets and mop all the floors. Before we open to the public the following day we do a safety check of the play structure and play areas.
CLEANING AND SAFETY CHECK
During the closure, we invested heavily in updating our facilities. In Naperville, we installed a second rooftop HVAC unit, reupholstered parts of our play structure, remodeled check-in and café counters for improved social distancing, replaced carpets, repainted and upgraded the ball blasting arena. We added canon and a floating table in the ball-blasting arena. Pedal tractor area has pretended play police station. In the toddler area, we installed a new climbing wall and replaced soft floors. Mt. Prospect has upgraded air filters, remodeled check-in for improved social distancing, added crowd control posts, and gates, both locations have additional hand sanitizer stations, signage, plexiglass shields, new electrostatic sanitization equipment. Additional remodeling, painting, resurfacing are still in progress.
When you check-in at the counter, staff are visually observing both adults and children. If signs of illness are present staff may request that you or your child’s temperature be taken. If you or your child are ill, please stay home and come visit us another time. No guest with body temperature of 100F or higher will be allowed in.
Ball Factory has a wellness screening program for our team members according to best practices posted on the DCEO website.
We are doing everything we can think of to make Ball Factory a place where you and your family can enjoy the active fun you’ve come to expect. If you have any concerns, ideas, or suggestions, please contact us to send them directly to our owners for consideration.
For the time being, we will continue to have shorter opening hours to allow for private play sessions at 3:30 PM Monday, Tuesdays, Thursdays, and private parties at 6 PM Friday, Saturday, Sunday.
We are closed Wednesdays for additional maintenance.
NEW HOURS OF OPERATIONS
Our Play Area is designed for kids to enjoy multiple play styles. However, during this time, we removed all smaller balls that may not be practical to sanitize quickly. This includes the toddler ball pit and big kids ball pit. We have added large balls in the areas. Ball blasting balls and big blocks, as well as all other equipment, is sanitized with the use of an electrostatic sprayer that is able to reach all around them and ensure even application and increased coverage.
PLAY AREA CHANGES
Besides new safety guidelines, we have added a number of new digital services. Online waivers, Open Play Reservations, Online party booking, Mobile Food Ordering (coming soon), Touchless checkouts, and more.