• Beginning February 28th Ball Factory will no longer require the team and guests to wear masks indoors.

  • We encourage all guests to keep a safe distance between families

  • We remain focused on maintaining the highest cleanliness and sanitization standards

  • Hand sanitizer will be available for use all around the facility. 

  • Please wash hands often

  • If you are feeling sick please reschedule your playtime

WALK INS | RESERVATIONS

Reservations are available but not required. You can come in at any time during our regular hours.  

MASK GUIDELINES

Beginning February 28th ball Factory will no longer require the team and guests to wear masks indoors.

AIR QUALITY

We’ve upgraded our filters in the air conditioning/ heating system and contracted a strictier replacement schedule. We have also added an additional HVAC unit at our Naperville location. (Mount Prospect already has two new units). Per the health department's, recommendation HVAC dumpers are set for more fresh airflow allowance. 

EVERYDAY CLEANING and SAFETY CHECK.  We are wiping heavily touch areas during the play days. Daily, we use revolutionary electrostatic spraying equipment to sanitize even the hard-to-reach areas. After we close our doors to the public, our staff cleans and sanitizes every surface in the play area including all seating, balls, blocks, and our large play structure. We then vacuum all carpets and mop all the floors.  Before we open to the public the following day we do a  safety check of the play structure and play areas. We appreciate your patience while we perform this extra step to keep everyone safe.

CLEANING AND SAFETY CHECK

During the closure, we invested heavily in updating our facilities. In Naperville, we installed a second rooftop HVAC unit, reupholstered parts of our play structure, remodeled check-in and café counters for improved social distancing, replaced carpets, repainted and upgraded the ball blasting arena. We added canon and a floating table in the ball-blasting arena.  Pedal tractor area has pretended play police station.  In the toddler area, we installed a new climbing wall and replaced soft floors. Mt. Prospect has upgraded air filters, remodeled check-in for improved social distancing, added crowd control posts, and gates. Both locations have additional hand sanitizer stations, signage, new electrostatic sanitization equipment. Additional remodeling, painting, resurfacing are still in progress.

 IMROVEMENTS

WELLNESS CHECK

When you check-in at the counter, staff are visually observing both adults and children.  If signs of illness are present staff may request that you reschedule your playtime.  If you or your child are ill, please stay home and come visit us another time. 

TEAM WELLNESS

Ball Factory has a wellness screening program for our team members according to best practices posted on the DCEO website.

We are doing everything we can think of to make Ball Factory a place where you and your family can enjoy the active fun you’ve come to expect. If you have any concerns, ideas, or suggestions, please contact us to send them directly to our owners for consideration.

OTHER POSSIBILITIES


For the time being, we will continue to have shorter opening hours to allow for private play sessions at 3:30 PM Monday, Tuesdays, and private parties at 6:30 PM Friday and Sunday. 

We are closed Wednesdays for additional maintenance. 
 

NEW HOURS OF OPERATIONS

Our Play Area is designed for kids to enjoy multiple play styles. However, during this time, we removed all smaller balls that may not be practical to sanitize quickly. This includes the toddler ball pit and big kids ball pit. We have added large balls in the areas. Ball blasting balls and big blocks, as well as all other equipment, is sanitized with the use of an electrostatic sprayer that is able to reach all around them and ensure even application and increased coverage.

PLAY AREA CHANGES

DIGITAL UPGRADES

Besides new safety guidelines, we have added a number of new digital services. Online waivers, Open Play Reservations, Online party booking, Touchless checkouts, and more.