!!! WE ARE NOT ABLE TO REFRIGERATE OR FREEZE ANY CAKE PRODUCTS !!!
If your party starts at 10:00 am you will be admitted in the building no earlier than 9:45 am, Playground opens at 10 am.
Any additional party attractions/services must be approved by Ball Factory in advance.
BALL FACTORY’S PARTY TERMS:
• Socks are required to enter the Play Area (Yes! You need socks even if not playing)
• No outside food is permitted in our facility (except for birthday cake or cupcakes)
• Nothing can be attached to walls, windows, doors or furniture. Tape, pins, magic putty, stickers, decals are not
permitted, absolutely NO pináta, banners, glitters, sprays, confetti, bubble gum, HORNS, etc., Crafts are not permitted
NO face painting NO EXCEPTIONS.
• All Helium balloons must be attached to balloon weight. (Ask party host for assistance)
• We are not allowed to refrigerate/freeze/store any of your cake products.
• Balloons are part of decorations and are intended to stay in the party room.
Please help us with our commitment to safety and do not take it out of the room. Popped balloons are creating a
• Goodie bags are permitted – however, they must be handed out to kids when they are leaving the facility.
Please do not give it out at the end of the party if you know that child will stay for open playtime.
• All Kids (1-12) and Adults (13+) are included in the party count
• Birthday Child, Parents, and Siblings are part of the count
• Cake/Cupcakes must be consumed/packed/distributed in the party room.
• No opened cake products allowed in the Café area. (Ask party host for to-go containers).
• Gifts must be opened in the party room and taken out of the facility within the party time frame. No gifts in the café area.
• Free Refills included in the party package are guaranteed for 2 hours of the reserved time. Any refills outside
scheduled party time will be charged at regular refill rate.
• Additional restrictions may apply per management discretion.
On the day of the party, if total “party guest” count exceeds the previously set “party guest” count, you will be charged accordingly to cover the additional “party guests” as stated in the party price ($15.00 each additional child, $5.00 each additional adult).
NO refunds will be given if “party kids” count on the day of the party is less than final count provided in this form.