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Ball Factory Privacy Policy

Revised Date: 10/06/2025

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Ball Factory Playground & Café (“Ball Factory,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, and protect personal information when you visit our locations, interact with our website, or communicate with us.

1. Information We Collect

We may collect the following types of information when you interact with us:

  • Contact information: name, phone number, email address.

  • Booking details: event reservations, party dates, and guest information you provide.

  • Payment information: processed securely by third-party providers; we do not store credit card numbers.

  • Website interactions: limited usage data, including IP address, browser type, and device (collected automatically through cookies).

2. How We Use Information

We use your information to:

  • Confirm reservations, process payments, and provide requested services.

  • Communicate about bookings, updates, or promotions (if you opt in).

  • Improve our services, website, and customer experience.

  • Comply with legal and regulatory obligations.

3. How We Share Information

We do not sell or rent your personal information. We may share information only with:

  • Trusted third-party service providers (e.g., payment processors, website hosting) who help us operate our business.

  • Authorities or regulators, when required by law.

4. Data Protection

  • Customer data is accessible only to authorized team members.

  • We use secure networks and encryption where appropriate.

  • PCI-compliant providers handle payment processing.

5. Your Choices

  • You may opt out of promotional emails at any time by following the unsubscribe link or contacting us directly.

  • You may request correction or deletion of your personal information by contacting us at [insert contact email].

6. Children’s Privacy

Our services are family-focused, but we collect information only from adults (parents or guardians). We do not knowingly collect personal information directly from children under the age of 13.

7. Cookies

Our website may use cookies to improve the user experience. You can adjust your browser settings to refuse cookies, but some features may not function properly.

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8. SMS Terms & Conditions

Ball Factory Playground | Party | Café offers a mobile messaging program to share updates about events, coupons, and special hours.

By subscribing, you agree to receive recurring automated promotional and personalized marketing text messages from Ball Factory at the mobile number you provide. Consent is not a condition of purchase.

Messaging frequency may vary
Message & data rates may apply.

You can unsubscribe at any time by replying STOP to any message.
After you send “STOP,” you’ll receive one confirmation message and no further texts unless you re-subscribe.

For help, reply HELP or contact us at: 

📧 support@ballfactoryfun.com

9. Updates to This Policy

We reserve the right to update this Privacy Policy from time to time. Changes will be posted on our website with a revised effective date.

10. Contact Us

For questions about this Privacy Policy or your personal information, please get in touch with us:

Ball Factory Playground party Café
864 S Route 59
Email: support@ballfactoryfun.com
Phone: 630.640.2020

SMS TERMS
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