OPEN PLAY VISIT FAQ

How much is admission?


Admission is $12.95 per child Monday through Friday and $15.95 per child Saturday, Sunday and Holidays




Do you have any special rates?


Yes, 1.First child at our doors every morning play for FREE, 2. Happy Hour Promotional Rate is $10 per child Monday through Thursday- 3PM-7PM, 3. The last hour of every day is $8 per child - PJ PLAY PROMO 4. PUNCH PLAY PASS ( 5 or 10 visit) is also a great promo




What age do you cater to?


At the Ball Factory, we cater to children from 6 months to 12 years of age




Do you have any memberships?


We currently do not offer memberships for Ball Factory but we do have punch passes available for either 5 or 10 visits. These can be used for one child or multiple children at once.




Do you need tokens to play?


No, we do not require tokens for any of our play equipment.




Do you charge per attraction?


No, Ball Factory is an open play concept with no additional upcharges ior fees.




Do I need to make a reservation?


No, we have open play every day of the week. All parties, however need a reservation.




Do adult need socks?


Yes, all our guest will need to wear socks in our play area.




Who needs socks? EVERYONE!


ALL - babies, toddlers, kids, teens and adults need socks to enter our play area. Even if you are not intending to play - YOU NEED SOCKS!




Are medical reasons excluding me from wearing socks?


If there are existing medical conditions - please inform front staff at check in. We do have solutions available. Shoe covers will be provided.




What if my child will not wear socks?


Unfortunatelly we can not approve any barefeet or shoes in our play area. Your child will be asked to stay in the café area and will not be allowed on the play floor.




What if my child needs to wear shoes?


If, due to medical reasons, your child must stay in shoes please bring a pair of adult socks with you to be placed over their shoes / braces. Unfortunatelly, your child will be limited to only floor based attractions for safety. Your Child will not be allowed in the structure, slides and on soft floor of baby/toddler area. Some additional restrictions may apply and are based on management discretion.




Are you wheelchair accessible?


We are accessible and ready. We will ask you to let us clean the wheels if the weather outside is severe. Ask our friendly staff for assistance whenever needed. We are here to help!




Do you have socks for sale?


Yes, if you forget socks for your little one or yourself we have you covered. We sell socks for children, and adults at for $2 a pair.




Do I have to return socks?


No, the socks are yours to keep.




Why is staff allowed to wear shoes?


Staff is on their feet entire day. Shoes they wear are strictly for work and have never been worn outside the facility.




Do you have changing tables?


Yes, we have a changing table in our nursing room as well as women’s and men’s restrooms.




Why do I have to fill out and sign a waiver?


The waiver is a release of liability form. It is a waiver used in many indoor play facilities and is required for all under 18 years of age to enter our facility. For further details please refer to the form itself.




Can I go into the play structure with my child?


Yes, in fact we encourage you to play with your children. Play creates a bond between you and your children and helps spark creativity and imagination into a world of possibility. Please use play equipment with care and caution as it is designed for children.




How long is the play for?


The price of our admission is for all day play on the same day of purchase. After you are checked in – you may stay as little or as long as you wish.




Can I leave and come back?


You are more than welcome to leave and come back, however you must present the wristband of the day, intact on your childs wrist at the time of return.




Can I ever leave my child there and run out?


No, you may not leave your child at the Ball Factory unattended. If you are alone and need to leave the facility for any reason your child/ren must be taken with you.




Can I bring in outside food?


We are a playground and a restaurant. We permit small snacks from home for your little one, but food from any outside vendors is NOT permitted. Please do not schedule any food deliveries as it is not allowed, and they will be turned away. No Cake, party favors or balloons are allowed in our general Cafe Area





COME PLAY WITH US WHEN RE-OPENED!

YOU NEED SOCKS

KIDS & ADULTS

BRING THEM or BUY THEM ($2/PAIR)

NAPERVILLE, IL

864 S RT 59

 630.640.2020

MOUNT PROSPECT, IL 

1042 S ELMHURST RD

224.244.9580

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BALL FACTORY®, FIRST KID IN GETS IN FREE ™ , WHERE ADULTS CAN PLAY WITH KIDS ™ are trademarks of Ball Factory, LLC. © 2020 Ball Factory. All rights reserved.