PARTY FAQ's

I would like to bring a cake and small group to celebrate my child’s birthday at the Ball Factory. Do I need to reserve a room?


You and your guests are welcome at Play Day Cafe as open play guests. Unfortunately, assembling a party without a reservation is not permitted. No outside food or cake can be brought into the facility. Gifts, balloons, cake and cupcakes are only permitted with a birthday party room reservation. We offer variety of packages, also for small groups. Check our Birthday Party Offerings.




How many kids do I need to host a party at the Ball Factory?


Our standard party packages start at 6 ( Naperville location) children and can go all the way up to 50 children. If you have more or less children, we can still accommodate. Some restrictions may apply.




Can I bring a birthday cake or Cupcakes?


If you have a party reserved at the Ball Factory you can bring a cake, cupcakes, or both. If you are coming for open play, you would not be allowed to bring cake, cupcakes and any outside food .




CAN I BRING MY OWN FOOD OR DRINKS??


Outside food and beverages are not allowed in facility. Guest with party reservations will be allowed to bring in sweets of their choice to assemble a sweet table for the party ( cake, cupcakes, cookies).




How long are parties at Ball Factory?


You and your party guest will have unlimited play for the entire day of your party. The party area will be reserved for your party for 2 hours, however you can chose to extend your party reservation for a fee. Extended parties require prior notification and are based on availability. Some restrictions may apply




Do you offer private parties with play area to myself?


Yes. We host private events after 7:30 pm from Sunday through Thursday. Give us a call to get a quote.




Do you charge for Adults and kids over 13 in a party?


No, 13+ and Adults enter free. Capacity restrictions apply.




Do you add gratuity or a service charge to the bill?


No- at the Ball Factory quality service is acknowledged by gratuity. We believe that if you are satisfied with the service you received, you will reflect it in your tip.




Can you store my cake?


No - We are unable to accommodate (refrigerate/freeze/store aside) your cake and sweets under any circumstance. What if I have an ice cream cake? Again - We are unable to accommodate (refrigerate/freeze/store aside) your cake and sweets under any circumstance. Especially Ice cream product!




Can my host carry my cake into the room?


No - Per Ball Factory policy, no Ball Factory employee will lift, carry or move your cake. The party host will cut the cake for you, but they will cut it where ever you have placed it.




How many guests can I invite?


For private room parties (we are open to the public during your party) For the comfort and safety of all guests, single room party headcount may not exceed 40 (adults/kids combined). Naperville's Fun Party allows 24 and Naperville's Play 30). Family parties are hosted in double room and and headcount is up to 80. Parents and Adults are welcome to hang out at the café area or play floor at any time during the Party! A $20 Admission Fee will be charged for each child (under 12) over the number included in your package. This does not include food, but juice and set up will be provided.

For Private Events: (we are closed to the public during your party) You have the entire Main Café and the entire play area to yourself, so you can invite as many guests as you'd like, not to exceed 200 guests.




Who gets counted in my party count?


All Children from 1 year to 12 years old will be counted in the children’s count and 13 years and up in age will be counted in the adult count. The birthday child and the parents of the birthday child ARE counted in the count.




Can I add food to my party on the day of the event?


You can order food on the day of, but we highly suggest against ordering food the day of your party as some items my take up to an hour to get ready. Some restrictions may apply




What is included in $20 charge per additional child in a party?


Admission, table set up (balloon, placemat, plate, napkin, juice),service.




Can I take any extra food home?


Yes- Didn’t finish all the food? You can take it home to-go!




Can I bring in my own decorations and balloons?


Where allowed, tabletop centerpieces, or any other personal decorations must meet local fire department and any other governmental regulations. Nothing may be affixed to the walls,doors, doorframes, or any of the furniture, any confetti, piñatas, or silly string as these items are not permitted. Please discuss any specific needs in advance with your Event Coordinator. Any helium balloons that you may bring must be held down by a balloon weight.




CAN I BOOK A BIRTHDAY PARTY ONLINE?


Yes! Please visit the "Party" tab to view our all-inclusive Birthday Party package and to purchase online.




WILL THERE BE A HOST FOR MY PARTY?


Yes, Your party will be welcomed by your very own Birthday Party host who will ensure you receive a fun-filled time during your experience in the Birthday Party room.




HOW FAR IN ADVANCE DO BIRTHDAY PARTIES NEED TO BE BOOKED?


Our birthday parties are very popular and the birthday rooms are reserved often. To make sure you reserve the special date you want, we recommend that you book at least 3-4 weeks in advance. Online reservations must be made a minimum of 1 week in advance. Booking last minute - give us a call 630.445.8365.




HOW LONG CAN WE STAY IN THE FACILITY?


Although use of the party room is reserved for 2 hours, you can stay and enjoy the attractions for as long as you wish during our normal operating hours. 2-3 hours is our recommended visit time to make the most of your experience. We ask that your party arrives on time. Due to their popularity, our party room is often booked throughout the day, so we are unable to allocate you extra time if you are late. As a courtesy to our other guests, we ask you to adhere to your scheduled start and end of private room times.




WHAT IF I NEED TO RESCHEDULE?


If unforeseen circumstances do happen, you have the option to reschedule your birthday party. A month notice for rescheduling is required. Dates and times are not guaranteed for rescheduling and will be based upon current availability.




WHEN SHOULD I ARRIVE FOR MY SCHEDULED BIRTHDAY PARTY TIME?


In order to ensure an easy check-in process, the Party Host should arrive at the start of the scheduled party time. If you arrive earlier than your scheduled time, you may be unable to access the party room until your allocated party time begins. We DO NOT recommend arriving any earlier as space is limited and there will likely be another group in party room / café. Your Party Guests should be encouraged to arrive as close to the scheduled party time as possible.




DO I NEED TO PAY A DEPOSIT FOR MY BIRTHDAY PARTY?


Yes! $150 ($300 for Family Party) non refundable deposit is required to reserve your spot. Full payment is required the day of your party. Your host will bring your bill 30 minutes before party end time.




CAN I DO A DROP OFF PARTY?


Unfortunately we are unable to offer drop off birthday parties. We are not a daycare and all parents are asked to stay in facility or provide approved care.




Can I book a party that is longer than 2 Hours?


Yes, we do offer extended party times at additional fee. Please call for a quote and availability.




What if I am late for my scheduled party time? What if my Guests are late?


We understand that circumstances happen, however, our parties start at the scheduled event time. To maintain proper timing of parties, we are not able to extend or modify your event's schedule. We will escort late-arriving guests to your group.




Can I use my own decorations and/or paper products in the party room?


You’re welcome to use your own decorations and/or paper products in the party room. To preserve the integrity of our party rooms, decorations are limited to tabletop decor. We do not permit wall or ceiling decorations, streamers, silly string, confetti, or piñatas. Call us to see if we can alocate some extra time for you before your scheduled party time to decorate. It depends on our schedule.




What if less/more kids show up on the day of the party after I have placed my food, balloons or add ons order?


Food & other party resources are prepped prior to your event based on the details provided by you ahead of time. We may adjust your Party counts UP, but not down, on the day of the event. You may purchase favors, balloons, beverages a la carte at your event, subject to stock on hand. Additional food orders are subject to delivery schedules & fees, and may not be available on the day of your event.




What can I expect for my 2 hour party?


Your private room is available to you and your party for the entire 2 hours of your scheduled event. Because all of our party rooms are private and there will usually be another party before you and after you, please be punctual and respectful of your 2-hour window. Guests will arrive and check-in during the first few minutes of your party. The kids will have approximately 30 minutes of playtime before food will be served. During the next 40 -60 minutes of the party, the Party Host will serve your food choice and the birthday cake/cupcakes. If you choose to open gifts, you are welcome to - however based on the experience we do not recommend it. As a courtesy to the next party, please help your guests leave the party room promptly at the end of your party so we can prepare for the next family.




How do I schedule a party?


It's easy! You can book online, by phone or in person.





COME PLAY WITH US WHEN RE-OPENED!

YOU NEED SOCKS

KIDS & ADULTS

BRING THEM or BUY THEM ($2/PAIR)

NAPERVILLE, IL

864 S RT 59

 630.640.2020

MOUNT PROSPECT, IL 

1042 S ELMHURST RD

224.244.9580

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BALL FACTORY®, FIRST KID IN GETS IN FREE ™ , WHERE ADULTS CAN PLAY WITH KIDS ™ are trademarks of Ball Factory, LLC. © 2020 Ball Factory. All rights reserved.